mdsarware

Personal Loans Looking after Collections of north Bengal (BKT 0 to w.off) Agency follow-up, training, Agency visit, agency meeting, Critical customers visit. Case to case review with the agency executives. Handling the same with 7 agencies where 77 FOS and 11 telecallers are working. Help telecalling team for settle the high DPD account. Visit with the executive on critical cases. Performance MIS, DRR, target prepare and circulate to the executive, many more various type of Mis making. Giving proper services to the customer for NOC & other related query Billing Calculation for the Agency. Branch audit adherence.

Personal Loans Looking after Collections of north Bengal & Sikkim(BKT2,3 & NPA) Agency follow-up, training, Agency visit, agency meeting Case to case review with the agency executives. Handling the same with 4 agencies where 37 FOS and 6 telecallers are working. Help tele calling team for settle the high DPD account. Visit with the executive on critical cases. Performance MIS, DRR, target prepare and circulate to the executive, many more various type of Mis making. Giving proper services to the customer for NOC & other related query Billing Calculation for the Agency. Branch audit adherence

Tractor loans Looking after team Collections of north bengal.(All BKT) Responsible for maintaining a decent collection achievement. Monitoring collection status for all Bkt. Handling the same with 2 manager 21 executives was worked. Special lookup for early delinquency cases. One to one customer visits for problematic cases. Ensuring meeting of team and individual targets by providing proper help regarding MIS reports from my Back- End part. Keeping a track of team member’s performance & circulate daily basis. PDD updation. Playing important role for increasing collection Roll Rate & OD reduction, Repo. Daily monitoring Executives receipting & visit report (Projection Vs actual). Legal MIS. Giving proper support to our collection executives & managers for their any query. Giving proper services to the customer for NOC & other related query. Assessing customer feedback, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices.

Look after different dealers & channel partner to ensure Market share and disbursement targets set; and make sure also maintain portfolio & cross-selling of different products as per company requirement. Handling Business of Siliguri Branch (Looking after LMV Dealers) Managing market share of Sevoke motors (all branches). Looking after sales, F l & Collection in Siliguri and surroundings. Responsible for maintaining a decent collection achievement. Monitoring collection status for all products up to one year. Special lookup for early delinquency cases. One to one customer visits for problematic cases. Location: Siliguri, Darjeeling, Kalimpong & Malbazar branch. Duration: July 2016 till 8 sept 2018. Previous Role:- Field Assistant:- Take care of operations & sales of Auto Loan – Car Loan, Tractor Loan, LCV/SCV & three-wheeler business. Also to takecare of Branch business portfolio. Duration: Jan 2014 to June 2016 Location: Siliguri& surrounding area Previous Role: - Field Assistant:- Responsible for handling business & recovery of assigned area on monthly basis. Duration : 26th oct 2009 to Dec 2013. Location: Siliguri & surrounding area

As a F I & Collection Executive since June 2008 to Oct 2009.