Walk-in Drive | HDFC Bank is Hiring for Virtual relationship banking | HDFC Bank Jobs in Ahmedabad | Banking Jobs in Ahmedabad !

Job Description

Virtual relationship banking

Job location- Ahmedabad

JOB description

Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

Call handling as per defined standards.

Accurate resolution for customer queries.

Promoting Digital Banking services for a superior customer service experience.

Profiling of customers in order to aid right cross-servicing of Bank products

Accurate logging and resolution of complaints.

Attrition control of customers.

Regular interactions with the customers and pro-actively assessing customer needs.

Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.

Ensure portfolio quality of relationship while racing considering eligibility.

Monitor large amount movements and account closure from the deposit accounts.

Ensure retention of customers

Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM

Sales: Right cross-sell of products basis profiling and engagement.

Penetration of products across groups.

Sales across all product segments-TPP, Assets, Cards etc.

Acquiring & grouping of all related IDs of the Primary ID.

Time and Venue
8th September – 9th September , 10.00 AM – 4.30 PM
HDFC Bank, 8th floor himalaya elanza RTO CIRCLE AHEMDABAD- 380027
Contact – Vikas goplani