HDFC Bank is Hiring for Virtual Care Customer Care | HDFC Bank Jobs in Shillong | Banking Jobs in Meghalaya |

Job Description

Job Name : Officer Customer Care (OCC)

Location : Shillong

Department : Virtual Care

Female Candidate Preffered

Job Purpose:

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
To ensure complete and accurate resolution within the defined TATs.
To ensure process compliance as per the set Audit and SQ guidelines.

Time and Venue

HDFC Bank, Shillong It park, Umsali, East Khasi Hills, Shillong, Meghalaya
Contact – Dipanwita Bnaerjee ( 8910968350 )