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Job Description

Role & responsibilities:

Enquiries & transactions related to the products availed by the customer.
Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
Responding to customers with the resolution within the defined TATs.

Primary Responsibilities:

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
To ensure that the defined productivity targets on service levels, call handling time, quality parameters are met consistently
To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.

Time and Venue
6th November , 9.30 AM – 5.30 PM
HDFC Bank 8th floor Ambience mall Sector 10 Rohini, Delhi
Contact – Rupakshi Jain