About Candidate

An achievement-driven professional with 12years of experience in Collection and Insurance, Marketing, Business
Development particularly in the back-end operations  Retail & SME Collections, Two-wheeler, MSME  Recovery Management (Secured & Unsecured)  NPA & Write-off Portfolio Handling  Field Collection Operations  Legal Recovery (Lok Adalat)  Team Leadership & Performance Management  Skip Tracing & Triggers  Agency Management & Vendor Audits  MIS & Collection Analytics  Compliance & Regulatory Adherence

Location

Education

M
MBA 2011
Barkatullah Vishwavidyalaya

MY MBA COMPLETED 20211

Work & Experience

o
operation executive 2012 - 2015
sbi life insurance

Manage a set of advisors to achieve the business parameter like new business, renewal, deliveries, banking etc.  Keep track and keen monitoring of business process of advisor.  Cash Management & Banking and Sales MIS at daily basis.  Training the adviser for new products Features.  Market Analysis.  Efficiently managed Branch Operations, Logins, Issuance, Proposal Forms, Cash Management & Banking and Sales MIS at daily basis.  Policy service (DGH, address change, policy correction FLC, policy Surrender, CDA)  Create IRN/URN guideline IRDA and MIS at daily base  Office maintains administration (Document, Bill)  Played a vital role as Single Point of Contact for clients.  Conducted training and development sessions on Operational Process for all sales professionals for entire branch.  Office maintains, cash maintain banking maintain daily closing branch expense report maintain

c
collection manager 2015 - 2020
Bajaj Finserv

Manage a set of advisors to achieve the business parameter like new business, renewal, deliveries, banking etc.  Keep track and keen monitoring of business process of advisor.  Cash Management & Banking and Sales MIS at daily basis.  Training the adviser for new products Features.  Market Analysis.  Efficiently managed Branch Operations, Logins, Issuance, Proposal Forms, Cash Management & Banking and Sales MIS at daily basis.  Policy service (DGH, address change, policy correction FLC, policy Surrender, CDA)  Create IRN/URN guideline IRDA and MIS at daily base  Office maintains administration (Document, Bil

b
brnach collection manager 2020 - 2022
HDFC bank

HDFC Bank, Indore as Branch Collection Manager (write off Recovery unsecure Loan) 1. Managing write-off recovery portfolio for Personal Loan, products in Indore branch and surrounding areas. 2. Consistently achieved monthly recovery targets; recovered from write-off pool in FY 2020–22. 3. Deployed and monitored field agencies and skip tracers for locating absconding or high-risk customers. 4. Conducted personal visits, customer meetings, and settlement negotiations in complex or sensitive cases. 5. Ensured adherence to RBI and internal compliance guidelines during recovery operations. 6. Coordinated with the legal team for filing and follow-up on legal actions in chronic cases. 7. Maintained and updated recovery MIS, daily dashboards, and reported to the Cluster and Area Collection Heads

A
Area collection manager 2022 - 2022
bajaj finserv

HDFC Bank, Indore as Branch Collection Manager (write off Recovery unsecure Loan) 1. Managing write-off recovery portfolio for Personal Loan, products in Indore branch and surrounding areas. 2. Consistently achieved monthly recovery targets; recovered from write-off pool in FY 2020–22. 3. Deployed and monitored field agencies and skip tracers for locating absconding or high-risk customers. 4. Conducted personal visits, customer meetings, and settlement negotiations in complex or sensitive cases. 5. Ensured adherence to RBI and internal compliance guidelines during recovery operations. 6. Coordinated with the legal team for filing and follow-up on legal actions in chronic cases. 7. Maintained and updated recovery MIS, daily dashboards, and reported to the Cluster and Area Collection Heads

a
area collection manager 2022 - 2025
bank of baroda

Area receivable manager bank of Baroda (MSME: - SMA 0, SMA 1, SMA 2) 1. Oversaw collections for unsecured, MSME loans across a region; achieved consistent bucket-wise resolution targets 2. Engaged in portfolio analysis and skip tracing for better recoverability. 3. Developed and executed incentive plans for field executives based on recovery metrics. 4. Conducted periodic training on collection techniques and compliance practices

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