About Candidate

Customer-focused professional with 3+ years of experience in operations, client servicing, and process management. Proven ability to manage customer queries, documentation, compliance, and cash/records accuracy in fast-paced environments. Strong background in team supervision, service recovery, and workflow optimisation gained at McDonald’s and Zomato. Experienced in handling query resolution, and cross-functional coordination. Preparing for competitive banking exams (IBPS) has further built discipline, accuracy, and problem-solving mindset. Seeking to leverage these skills in Banking/NBFC operations, customer service, or branch management roles.

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