Concentrix is Hiring for Customer & Technical Support Executive/Engineer – Freshers Welcome | BPO/KPO Jobs in Bangalore | Concentrix Jobs 2025 ! Openings: 200
Job Description
Role & responsibilities
We are looking for enthusiastic and customer-focused professionals to join our Customer & Technical Support Team. The role involves assisting customers with general queries as well as troubleshooting technical issues. The ideal candidate should have strong communication skills, problem-solving ability, and a passion for delivering excellent customer experiences.
Preferred candidate profile
Customer & Technical Support Executive / Engineer
Location: Eco Space Belandur, Marathalli, BTM Layout,Brookfield
Experience: 0-3 years
Qualification: Any Graduates (B.Com / BBA / BCA / B.Sc / BE / B.Tech Any Stream)
Passed Out Year: 20212025 (Backlogs are allowed)
Job Type: Full-time
Shifts: Night /Rotational
Work Mode: Work from Office
Key Responsibilities:
Handle customer inquiries via phone, email, or chat in a professional and courteous manner.
Provide accurate product/service information and resolve customer issues effectively.
Diagnose, troubleshoot, and resolve basic technical issues related to software, hardware, or networking.
Record customer interactions, issues, and resolutions in the CRM/ticketing system.
Escalate unresolved issues to higher-level teams and ensure timely follow-up.
Collaborate with cross-functional teams (IT, development, QA) for technical escalations.
Maintain high levels of customer satisfaction and contribute to team performance.
Required Skills & Qualifications:
Excellent communication skills (verbal and written).
Strong problem-solving and interpersonal skills.
Ability to handle customer queries with patience and empathy.
Basic computer knowledge; familiarity with CRM/ticketing tools preferred.
Freshers and experienced candidates (03 years) are welcome.
Preferred Technical Skills (for Tech Support role):
Knowledge of Windows/Linux/Mac environments.
Understanding of networking fundamentals (IP, DNS, VPN, LAN/WAN).
Hands-on experience with ticketing tools (Jira, Zendesk, Freshdesk, etc.).
Basic troubleshooting of software, hardware, and connectivity issues.
