Conneqt Business Solutions is Hiring for Customer Service Roles | Backoffice Jobs in Mumbai 2025 | BPO/KPO Jobs in Mumbai !

Job Description

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
Listening to and understanding the customers requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions – probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services offered by the client
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule

Escalating the call to the team leader / manager, wherever desirable
Handling irate / demanding customers where necessary, in a tactical mannerRole & responsibilities.