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Job Description
Job Role: Customer Grievance Officer
Roles and Responsibilities
1. Respond to customer complaints: Address customer grievances in a timely and professional manner.
2. Resolve issues: Work with customers to resolve issues and provide solutions.
3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly.
4. Document interactions: Record customer interactions and resolutions accurately.
5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management.
Desired Candidate Profile
1. Excellent communication skills: Verbal and written.
2. Empathy and patience: Ability to handle stressful situations.
3. Problem-solving skills: Ability to analyze and resolve complex issues.
Goals and Objectives:
1. High customer satisfaction: Resolve customer grievances efficiently.
2. Reduce complaints: Identify and address root causes.
All interested candidates must come for an interview on Dec 01, 2025 to Dec 06, 2025 at below mentioned address or share your updated resume at surabhi.more@hdbfs.com/ arpita.singh@hdbfs.com
Interview Venue:
HDB Financial Services Ltd.
2nd Floor, Wilson House,(DJ House) Old Nagardas Road,
Near Pinky Theatre & Amboli Subway, Old Nagardas Road, Andheri (E), Mumbai-400069.
Interview Date: Dec 01, 2025 to Dec 06, 2025
Interview Time: 11:00 AM to 04:00 PM
Job Location: Lower Parel , Mumbai
Contact Person: Ms. Surabhi More/ Ms. Arpita Singh
Contact Number: 022 6250 9138
Candidates must carry below set of documents while coming for an interview-
Updated Resume
Pan card / PAN Card Acknowledgement
Aadhaar card with full DOB (DD-MM-YYYY)
10th, 12th and Graduation all year Mark Sheets
Post- Graduation provisional certificate and all two years mark-sheet (If Applicable)
Last Experience Documents (Appointment Letter, release letter & salary slips)
Any bank passbook or Cancelled cheque (Active Account only)
2 Passport size photo
Disclaimer : TheBankersAssociation.com is not directly associated. This post is for informational purposes only, intended to help candidates or jobseekers.
