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Job Description

Role & responsibilities:

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
To ensure complete and accurate resolution within the defined TATs.
To ensure process compliance as per the set Audit and SQ guidelines.

Time and Venue :

2nd September – 6th September , 10.00 AM – 3.00 PM

HDFC Bank Ltd, 6th Floor B -Wing (Phone Banking), Commer zone Building Mount Poonamalle Road, Porur Chennai- 600116
Contact – Arun Ganesh