Job Description
Role & responsibilities: :
Respond to customer first contact resolution mails received at designated Credit Card & liabilities team ID as per agreed business TAT
Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution •
To ensure 100% adherence to laid down process while responding to customer mails
Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
To identify request received from customer for charges waiver and raise request in CBCI system as per grid
Preferred Candidates :
candidate having good communication skill in oral and written
We are conducting walk in drive at @ porur chennai
Time and Venue :
HDFC Bank Ltd,6th Floor B -Wing, Commer zone Building Mount Poonamalle Road, Porur Chennai- 600116
Contact – Kavitha Raghunathan & Sunil Das