IndusInd Bank is Hiring for Customer Service Executive !
Job Description
Key Role & responsibilities:
This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.
Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.
Job Description:
To attend the inbound calls of customers and process the queries & requests to customer’s satisfaction.
To identify and convert the opportunities for cross selling (banking product) on customer’s call.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
Excellent Communication skills (Verbal & Written).
Minimum 1 year experience in inbound voice process or customer handling
Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Team player Candidate must be able to work effectively with all levels of the organization.
Education Qualification: Minimum Graduate with any stream
Time and Venue
24 March – 28 March , 10.00 AM – 2.00 PM
Unitech Cyber Park, Tower – C, 11th Floor, Sector – 39, Gurugram
Contact – Vipin Kumar
Openings: 5
Experience : 1 – 6 years
