IndusInd Bank Jobs 2025 – Virtual Service Manager (Contact Centre) | Banking Jobs in Mumbai 2025 !

Job Description

POSITION SUMMARY

Job TitleVirtual Service ManagerReports ToTeam Leader/ManagerFunctionTo manage and enhance customer relationships and service delivery for Current Account and Savings Account holders through various channels, ensuring satisfaction, retention and compliance with banking standards.Current GradeAssistant Manager Contact CentreLocationMumbai
JOB PURPOSE

Handling Affluent base customers mapped in the portfolio (Map Book)
Responsibility Areas –
Overall Job Description:

Know your customer and business model
Co-ordinate with internal departments to resolve the customer issues promptly.
To ensure personalized service & end-to-end resolution is offered to Clients.
Generate revenue by cross sell of products and engaging customer.
Educate client on using the account and ask him to fund account and maintain AMB
Promote registration and usage of Net Banking / Mobile App service
Educate Client about Fixed Deposit ROI and book FDs
Check with client on requirement for upgrade on Debit card
Ensure compliance with contact centre and regulatory guidelines and internal service quality standards.

Calling objectives may vary as per the business requirement

PREFERRED SKILL SET

Educational / Professional Qualification

Bachelors degree in Banking and Finance or related field
Strong understanding of CASA products, Fixed
Excellent in verbal and non-verbal communication skill
Problem solving and analytical skills
Technical Knowledge
Proficiency in MS Excel, Power Point and WordWork Experience (in yrs)NA

Time and Venue
15th July – 24 July , 10.30 AM – 4.30 PM
IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai – 400093.
Contact – Tanvi Kitlekar ( 9833641551 )

Forward Your CV on the mentioned mail id. (tanvi.kitlekar@indusind.com)