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Job Description

Intouch CX || International Customer Support – E Commerce ||Upto 4 LPA & Hiring For International Chat Process !

Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment.

Job Opportunity: International Chat Support Executive Key Benefits:

Provident Fund (PF) & ESI / Health Insurance
2-Way Transportation (Pick-up & Drop)
Performance-Based Incentive Plans
5 Working Days with 2 Weekly Offs
Key Responsibilities:

Respond to customer queries via live chat in a professional and timely manner
Provide accurate information regarding products and services
Efficiently resolve complaints and escalate complex issues as needed
Manage up to 2 chats simultaneously
Achieve individual KPIs, including response time, resolution rate, and customer satisfaction
Requirements:

Minimum 6 months of experience in international chat-based customer support
Excellent written communication skills in English
Strong interpersonal and problem-solving abilities
Ability to multitask and handle multiple chats effectively
Willingness to work in rotational shifts (including night shifts)
Typing speed of 3035 WPM with at least 80% accuracy
Familiarity with CRM/chat tools is an advantage
Preferred Candidates:

Immediate joiners
Experience with US, UK, or Australian customers
Comfortable in a high-performance, target-driven work environment
Mention on Resume HR VishnuContact HR Vishnu

Call: 8309338296

WhatsApp: 8309338296

Email: vishnu.athmakuru@intouchcx.com

Role: Chat Support

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent Role

Category: Non Voice

Education UG: Graduation Not Required