Kotak Mahindra Bank is Hiring for Regional Customer Engagement Manager – Branch Banking 2025 !

Job Description

Join Kotak to fast track your career & become a part of winning team!

Regional Customer Engagement Manager – Branch Banking

The key responsibilities of the role will be as follows:
.
Lead a team of Relationship officers – Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. Lead Conversion – Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team.
Ensure superior ground coverage of the customers mapped to VRM and ROCE team. Drive portfolio objectives through RO CES – Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement.
NPS Ensuring on ground Customer experience translates into desired NPS at a portfolio level.

Job Requirements / Eligibility

Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience. Excellent communication skills Verbal & Written.
Flair for Sales.

Good listening skills and strong communication abilities.
Team Player with deep sense of working in matrix structures

If you wish to apply for this job position, please share your profile on

Abhishek.sharma12@Kotak.com;
abhishek.o.Gupta@kotak.com
pooja.saggi@kotak.com
aatish.verma@kotak.com

Locations Delhi-Noida