Wipro is Hiring For Complaint/ Escalation helpdesk/ Email Support | Wipro Jobs in Pune | BPO/KPO Jobs in Pune | Wipro Career 2025 |
Job Description
Looking for immediate joiners.
Shifts- UK shifts
Transport: One way
Location- Pune- Hinjewadi Phase-2
Preferred candidate profile
Previous experience in admin/customer service correspondence support role
Good IT skills specifically Excel
Excellent attention to detail
Good communication and interpersonal skills, both written and verbal
Passion to delver exceptional service and add value
Good planning, organisation and time management skills
Good problem-solving skills
Strong teamwork ethic
Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment
Able to follow procedures and work within a regulated environment.
Role & responsibilities
1.Ensuring that customers receive excellent customer service in a written format to include post, email and other forms of communication.
2.Raising complaints within the Respond system.
3.Working DSARS within regulatory timeframes, with attention to detail.
4.Working Credit amendments within business timeframes from requests via various forms of contact. Updating the 3 main Credit reference agency system to ensure customer credit files are correct and showing accurate and up to date information in order to satisfy any query or complaint that is presented to the business.
5.Making outbound telephony calls at the customers request, or when appropriate to support customer queries received via a correspondence format.
8.Providing first class administrative support to the Group Complaints Department by fully owning and supporting our customers through the complaint journey, along with helping and supporting colleagues as and when required within the department and business.
9.Assisting customers and other third parties with general queries, undertaking instructions received as appropriate in an accurate and timely manner. Resolve all queries to a satisfactory conclusion, referring more complex queries to relevant departments. In addition, support outbound telephony contact for ad-hoc tasks (non- sales related), campaigns and customer contact exercises.
10.Providing any other additional administrative support to the Group Complaints Department where appropriate that may include, but are not exclusive to Digital communication.
11.Maintaining a comprehensive and up to date knowledge and understanding of Motor Finance products and services, providing accurate information and proactively promoting them where appropriate
12.Maintaining an up-to-date knowledge of regulatory and legislative information related to Motor Finance products and services (e.g. ICOB, FCA Rules, Money Laundering, Data Protection, etc.) as advised by Line Management. Ensure all Money Laundering issues are reported appropriately.
13.Maintaining good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
14.Treating customers fairly and aim to deliver fair customer outcomes in all of our day-to-day processes.
Time and Venue
7th November , 10.00 AM – 1.30 PM
Plot No.31 MIDC, Hinjewadi Phase 2 Rd, Rajiv Gandhi Infotech Park, Hinjewadi, Pune, Maharashtra 411057 Landmark: Wipro Circle, Hinjewadi phase 2
Contact – Devika
