Wipro is hiring For Associate Backoffice- US HR Operation

Job Description

Looking for Backoffice Associates for Airoli Location

Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)

Non Voice Process

(Both Side Cab)Night Shift only

Service Agreement- 1 year

Role & responsibilities
Associate (Process: US HR operations)

Work Experience
0-36 months

Summary

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory) Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days

Experience : 0 – 3 years
Time and Venue
27 March , 11.00 AM – 12.30 PM
Gigaplex Building 3, 3rd Floor, Airoli West, near patni ground. Airoli – 400708
Contact – Pooja Shirke