Kotak Mahindra Bank is Hiring – Customer Support Executive | Banking Jobs in Mumbai 2025 | 100 Openings

Job Description

Kotak Mahindra Bank | Customer support | Inbound Voice Process | THANE

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
Provide accurate information to customers regarding banking products and services.
Resolve customer issues efficiently by escalating complex cases when necessary.
Meet performance targets set for first call resolution rate, handle time, and quality standards.
Desired Candidate Profile

1-5 years of experience in BPO/Call Centre environment or similar industry.
Excellent communication skills in English (written & spoken).
Ability to work on an inbound voice process with good communication skills.
Strong problem-solving skills to resolve customer complaints effectively.
Role: Customer Success Associate
Industry Type: Banking
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Time and Venue

Interview Details Time : Between 10 am to 2.30 pm Recruiter : Mallika Malhotra Note: Write “Naukri.com/Mallika” on CV and carry KYC Aadhar Pan Card copy 3rd Floor , Neptune Element Building, Wagle Estate, Road No 22, Thane West, Thane
Contact – Calvin