Job Description
Job Purpose: Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
To ensure complete and accurate resolution within the defined TATs.
To ensure process compliance as per the set Audit and SQ guidelines.
7th October , 10.30 AM – 2.30 PM
Venue – HDFC Bank, Candor TechSpace, 2nd Floor, C1 (Phone Banking), Gate Number 1, DH Block (New Town), Block-1, Action Area I, Chakpachuria, New Town, West Bengal – 700135. Please carry updated resume and passport sized photo, Government Photo ID
Contact – Dipanwita Bnaerjee ( 8910968350 )