Raju Radheshyam Yadav

Acquisition and product cross sell management. Business Development through new Customer acquisition and Enhancing the Revenues. Accounts Handling. Segregation of useful prospects from the data available. Converting a lead to a Qualified Prospect and closed business. Making presentations to good prospects for bulk business. Presentation and sales of Audio conference services product. Generating new business from existing client, Reference's. Completed training of critical element of customer services, A/C’S. Ready for sales building are mapping every week to find new prospect Built and maintained monthly report metrics capturing end-to-end process, identifying trends/issues, and determining root causes to provide effective solutions. Developed and presented MIS and reporting outcomes to key stakeholders, ensuring data-driven decision-making proces

Quality Assurance: Implement quality assurance measures to monitor and enhance the quality of video KYC operations, ensuring compliance and customer satisfaction. Conducted real-time Video KYC verification for customers to ensure compliance with regulatory and internal guidelines, handling an average of 100- 140 KYC sessions daily. Guided customers through the KYC process. validating ID proofs (such as Aadhaar, PAN, Passport) via secure video calls white ensuring a smooth customer experience. Delivered exceptional customer service by addressing queries during the onboarding process, contributing to a high CSAT score and reduced onboarding time. Identified and flagged suspicious or fraudulent activity during the KYC process, escalating cases to the compliance team as per standard operating procedures. Attending team meeting and sharing best practice with colleagues. Guided customers through the KYC process, validating ID proofs (such as Aadhaar, PAN, Passport)via secure video calls white ensuring a smooth customer experience. Achieve Sales Target. Service provided through different sources. Ensure quality/persistency of business. Have to sale multiple products (Health Insurance, Credit Card, ). Generate leads through call with various leads. Performed facial matching and liveliness detection, verified documents for authenticity, and ensured accurate data entry,

Relationship Manager Roles and Responsibility: Conducted real-time Video KYC verification for customers to ensure compliance with regulatory and internal guidelines, handling an average of 70- 90 KYC sessions daily. Guided customers through the KYC process. validating ID proofs (such as Aadhaar, PAN, Passport) via secure video calls white ensuring a smooth customer experience. Delivered exceptional customer service by addressing queries during the onboarding process, contributing to a high CSAT score and reduced onboarding time. Identified and flagged suspicious or fraudulent activity during the KYC process, escalating cases to the compliance team as per standard operating procedures. Attending team meeting and sharing best practice with colleagues. Guided customers through the KYC process, validating ID proofs (such as Aadhaar, PAN, Passport)via secure video calls, while ensuring a smooth customer experience. Achieve Sales Target. Service provided through different sources. Ensure quality/persistency of business. Have to sale multiple products (Health Insurance, Credit Card, ). Generate leads through call with various leads. Performed facial matching and liveliness detection, verified documents for authenticity, and ensured accurate data entry, Coordinate with Branch Operations in order to ensure timely processing of