Axis Bank is Hiring for DRA Complaints Officer | Axis Bank Jobs in Mumbai | Banking Jobs in Mumbai 2025 |

Job Description

Job description
Roles and Responsibilities

Handle customer complaints received through various channels (inbound calls, emails, chats) in a timely and professional manner.
Investigate and resolve customer issues related to products/services offered by the company.
Maintain accurate records of all complaints received, including details such as customer name, contact information, product/service involved, issue description, resolution provided, and follow-up actions taken.
Collaborate with internal teams (e.g., sales, marketing) to identify trends and areas for improvement based on customer feedback.
Provide regular reports on complaint handling metrics to management.
Desired Candidate Profile

1-3 years of experience in complaint handling or a similar role.
Strong understanding of customer service principles and practices.
Excellent communication skills with ability to handle high-pressure situations effectively.
Proficiency in using CRM software or other tools used for managing customer interactions.

Time and Venue
20th October , 9.30 AM – 5.30 PM
Zone 3,Parle g factory compound,opp alpha junior college Vileparle east
Contact – Prajakta Rai ( 9137062368 )