Firstsource is hiring For international chat process | Firstsource Jobs in Bengaluru | Bpo/Kpo Jobs in Bengaluru | international chat process Jobs |
Job Description
About Company
Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.
Key Responsibilities:
Handle multiple customer chats simultaneously while maintaining high service quality.
Assist customers with queries related to telecom services (mobile plans, data issues, billing, network outages, upgrades, etc.).
Troubleshoot basic technical issues and provide accurate information or escalate complex problems.
Maintain a positive and professional tone with customers throughout the conversation.
Adhere to process guidelines and achieve performance metrics such as response time, resolution rate, and customer satisfaction.
Document customer interactions clearly and accurately.
Collaborate with team members and managers to meet team performance goals.
Compensation and Benefits:
Competitive salary with attractive incentives/commissions.Performance-based bonuses.
Health insurance and other standard benefits.
Professional growth and skill development opportunities.
Two way cab Facilities
Excellent communication and interpersonal skills.
Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
Anyone who attended interview before 30 days are not eligible to attend walk-in.WRITE HR “Muhila” before Submitting CV
Time and Venue
20th October – 21st October , 10.30 AM – 3.00 PM
Firstsource Solutions Limited Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka – 560037 29AAACI8904N1Z2
Contact – Muhila ( 7904981659 )
