Hdfc Bank is Hiring For Email Management Team – Non Sales | Hdfc Bank Jobs in Mumbai |Bank Jobs Vacancy in Mumbai 2025 | Hdfc Bank Career 2025 |

Job Description

Job Purpose

Respond to customer first contact resolution mails received at designated liability ID as per agreed business TAT
Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
To ensure adherence to all laid down process while responding to customer mails
Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.

Job Responsibilities(JR) : 6 8 Areas

Actionable (4-6)

Customer Focused /accurate resolution on assigned emails

To identify NFTR cases and follow up with the concern business unit for adequate resolution
Respond to all queries raised by the customer with customer satisfaction as the prime focus
To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
Maintain 100% system adherence and accuracy

To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
Waivers to be provided correctly, considering the customer profile, payment history etc. All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.

Timely resolution all customer E-mails

Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
To aim at first time resolution and to send holding responses only when details / resolution are awaited.

Educational Qualifications(examples listed below)

Key Skills(examples listed below)

Graduation:

Banks Product Knowledge
Good communication & written skills
Sales and Influencing Skills

Experience Required(examples listed below)

3+ years of experience.

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)(examples listed below)

Head EMT
All unit managers / team leaders.
CPU
Direct Banking
Branches

Time and Venue
3rd December , 9.30 AM – 1.00 PM
HDFC Bank LTD, Akruti Business Port, 3rd Floor, EMT Department, MIDC Road no. 13, Andheri East, Mumbai – 400093. Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.
Contact – Anay Kulkarni/Pushpendra Singh

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