Walkin Drive for Virtual Prime Relationship Manager | HDFC Bank Jobs in Pune 2025 | Banking Jobs in Pune !

Job Description

HDFC Bank is hiring for Virtual Prime Relationship Manager role in Pune – Freshers with good communication can apply.

We are having interview drive in PUNE on Monday &Tuesday – 21st & 22nd July.

Looking for candidate from Banks/ Insurance/ NBFC/ Telecom/ any other industry – Sales & Customer Service Experience is preferred.

Timing – 11am to 4pm

Location – HDFC Bank, 6th floor, Golden East, Survey No. 2/5, Shivarkar Estate, Above Zudio, Wanowrie, Pune, Maharashtra 411040.

Contact Person – Mayur More

Pls Note : this is not a field Sales role.

Kindly carry a physical copy of the resume and mention Shruti Nirbhavane.

Job Responsibilities:

Customer Engagement

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
Ensure retention of customers

Achievement of portfolio parameters

Meet the defined objectives of the Portfolio managed by the respective VRM

Sales

Right cross-sell of products basis profiling and engagement.
Penetration of products across groups.
Sales across all product segments-TPP, Assets, Cards etc.
Acquiring & grouping of all related IDs of the Primary ID.
Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
Ensure Staff are trained on product knowledge and requisite certifications.
Income to be generated at a customer level.

Interaction Quality

Achieve Quality benchmarks defined from time to time.
Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Ensure accurate and timely submission of financial transactions & requests.
Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting

Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.