Walk-In Interview 2025 | IndusInd Bank is Hiring for Service Delivery Manager – Ghodbunder Road Thane |

Job Description

Interview Location –

Ghodbunder Road Branch – IndusInd Bank Ltd, Ground Floor, Coral Square, Vijay Garden Naka, Ghodbunder Road, Thane West, 400607.

Interview Dates – 16th and 17th July 2025

Timing – 10:30 AM to 4 PM

Role Details:

Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner.
Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs.
Operation- Performing requisite operation activities in branches

Overall Job Description

Services

Providing Seamless, Fast, Easy and Transparent services to clients on the Bank
Onboarding of new clients through welcome calling
Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels
Ensuring requests and queries of clients are resolved within defined TAT
Reducing complaint instance, and ensuring resolution of issues within defined TAT
Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients
Managing client servicing at the branch lobby and ensuring maximum client satisfaction
Sales

Acquisition of new clients to the bank, and family accounts of existing clients
Engagement with customers to increase cross selling and reduce attrition of customers
Cross-selling of products – Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD
Operations

Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)
Authorization & audit checks for all operation transactions
Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

Desired Candidate profile : Graduate/Post Graduate.

2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector.

Age : below 32 years

Desired Behavioral / Functional Traits

Proficient in English & local language with strong communication skills
Service attitude & Customer centric approach
Natural empathy and a positive attitude towards every situation
Comfortable in leveraging client relationship to achieve sales targets
Process oriented with in depth knowledge on operations processes
Presentable with pleasing and attractive personality.