Job Description
Job Name : Virtual Care-Officer Customer Care
Job Location : HDFC Bank LTD, Bund Garden Road, Pune
Job Description for the role:
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Deliver service quality in order to achieve Quality benchmarks defined from time to time.
Time and Venue
15th November , 10.00 AM – 2.00 PM
HDFC Bank, 4th Floor, Phone Banking, MIT Marathon, Near Wadia College, Bund Garden, Pune-411001
Contact – Preetam Rane/Savi Kadam
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