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Job Description

Role & responsibilities :

Respond to customer first contact resolution mails received at designated credit cards team ID and Liabilities Team ID as per agreed business TAT
Responsible to identify NFTR Cases and follow-up with the concern business unit for adequate resolutions
To ensure 100 % adherence to laid down process while responding customer mails
Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of customer satisfaction
Preferred Candidates
Candidate should have good communication skill in oral and written

Time and Venue
28 October – 7th November , 10.00 AM – 1.00 PM
HDFC Bank Ltd,6th Floor B -Wing , Commer zone Building Mount Poonamalle Road, Porur Chennai- 600116
Contact – Kavitha Raghunathan