Kotak Mahindra Bank is Hiring for Team Lead | Customer Experience Centre | Team Leader Jobs in Mumbai
Job Description
Roles and Responsibilities
Manage a team of customer service representatives to deliver exceptional customer experiences.
Oversee daily operations, ensuring adherence to SLAs and KPIs while maintaining high levels of productivity.
Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance.
Collaborate with other departments (e.g., training, HR) to resolve issues and drive continuous improvement initiatives.
Ensure effective floor management by monitoring agent activity reports, identifying trends, and taking corrective actions.
Desired Candidate Profile
3-8 years of experience in BPO operations or similar industry as a Team Leader or Supervisor.
Strong people management skills with ability to lead cross-functional teams effectively.
Excellent communication skills for effective collaboration with stakeholders at all levels.
Proven track record of driving results through process improvements and cost reduction initiatives.
Salary : 4.5-8 Lacs P.A.
10
Time and Venue :
17th September – 26 September , 10.00 AM – 3.00 PM
Date & Time: 17 Sep – 26 Sep 2025. Time: 10 AM to 5 PM. Contact Person: Shahil Kumar/Calvin. Note: Write “Privy TL” on CV Venue: 2nd Floor, Neptune Elements Park, Kotak Mahindra Bank, Kisan Nagar, Thane West. (View on map)
Contact – Mallika Malhotra
